Businesses today are highly reliant on IT systems for their day-to-day operations as they deal with hundreds and thousands of applications at a time. Therefore, these applications require support and maintenance in order to survive with a long life period. At Excers, we have the technical proficiency that simplifies your application management processes to meet changing business needs.
To deliver positive outcomes, our SLA driven application support service ensures that your applications are managed with great ease through a high performance platform and an all-inclusive set of frameworks and domain expertise that help you achieve:
We ensure 24*7 monitoring for application availability. As part of our support services what we do is, record critical incidents, investigate issues if any and escalate the same to the management for proactive steps.
Detailed analysis of every incident is done, and crisis management activities like trend analysis and root cause analysis is carried out through change management processes.
Our maintenance services help you get the best out of your existing IT landscape. This includes maintenance and enhancement through a proven delivery model. Tools used by us are tools that not just extend the life of your systems, but, also ensure reduction in downtime, thereby, helping you focus on strategic company objectives.